At Elorium Psychology Clinic, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.eloriumpsychologyclinic.com or use our services. Please read this policy carefully to understand how we handle your personal data.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.



We may collect the following types of information:

Personal Information: When you contact us through our website, schedule an appointment, or use our services, we may collect personal information, including but not limited to:

• Full Name
• Contact details (email, phone number, address)
• Date of birth
• Health information relevant to your treatment (e.g., mental health history, medical history)
• Payment information (billing address, credit card details)

Non-Personal Information: We may also collect non-personally identifiable information about how you use our website, including:

• IP address
• Browser type
• Pages you visited on our website
• Time spent on the website
• Referring URLs

Other usage statistics: We use cookies and similar tracking technologies to collect this data. For more information on cookies, please see our Cookie Policy.



We may use the information we collect from you for the following purposes:

• To provide, improve, and personalise our services
• To manage appointments and communication with you
• To process payments and handle billing
• To send you important updates, notifications, or information related to your treatment
• To comply with legal requirements and obligations
• To enhance the security and performance of our website

Note: We do not sell or rent your personal information to third parties.



We take the security of your personal data seriously. We implement a variety of security measures, including encryption, to protect your personal data from unauthorized access, disclosure, or alteration. These measures include:

• Secure storage of medical and personal records
• Limiting access to personal information to authorised staff only
• Regular security audits of our website and database systems
• Adhering to applicable data protection laws and standards

We may disclose your personal information only under the following circumstances:

• With your consent (e.g., when sharing information with another healthcare provider for referral purposes)
• To comply with legal obligations or a court order
• To protect the rights, property, or safety of Elorium Psychology Clinic, its staff, and clients
• In the case of a medical emergency or when required by law for public health purposes

We may use third-party services to facilitate our services, such as payment processors, scheduling tools, or web hosting platforms. These third parties are contractually obligated to protect your personal data and can only use it for the specific purposes for which they have been contracted.



You may have the following rights regarding your personal data:

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• Access: You may request a copy of the personal information we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information under certain circumstances.
• Restriction of Processing: You may request that we limit the processing of your personal data.
• Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.
• Withdrawal of Consent: If we are processing your data based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact us at info@eloriumpsychologyclinic.com



We will retain your personal information for as long as necessary to provide the services you requested, comply with legal obligations, or resolve disputes. Health records may be retained for longer periods as required by law or healthcare regulations.



Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent. If we discover that we have inadvertently collected personal data from a minor without such consent, we will delete it promptly.



We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.



If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Elorium Psychology Clinic

Second Floor, 100-104 Upper Richmond Road
Putney, London SW15 2SP 

info@eloriumpsychologyclinic.com
020 3835 3759